Engineering and Technology: Systems, Physics: Vacuum Science
Job description / Mission:
Installs, analyzes, troubleshoots, maintains and services Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. Proactively promotes increased sales of spare parts, service repairs and other aftermarket services within an assigned geographical territory and at assigned target key accounts.
The responsibilities will include:
Works closely with local account managers and service organization to increase sales of spare parts and aftermarket services of Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions
Installs, analyzes, troubleshoots, maintains and services Leybold pumps and related equipment (mechanical and electrical) in the field.
Support the sales team for sales of spares and aftermarket services.
Supports new product qualifications and installations.
Provides technical advice, assistance and product training to customers.
Maintains relations between the customer and the organization on field service and aftermarket sales matters.
Determines and recommends which products or services best fit the customers' needs.
In conjunction with sales, identifies areas for product improvement or needs for new products.
Maintains historical log of site visits and writes trip reports and continues to follow-up on activities to ensure customers’ needs have been satisfied.
Assist Sales Channels in selling company’s products & services by providing technical expertise to prospective and established customers.
Increases employee’s knowledge of Leybold products in effectively facilitating installation, start-up, and maintenance of related equipment.
Helps develop and train additional field service staff.
A.S. degree in technical related discipline or 5 years of field service experience. Individuals with vacuum technology experience is a plus. (e.g., vacuum systems, turbopumps, drypumps, booster pumps, leak detectors, rotary vane pumps, vacuum gauges and cryopumps)
Individuals who have the ability to develop strong customer relationships & promote Aftermarket sales and service
Working knowledge of electronics, electrical systems and mechanical aptitude.
Strong organizational, written and oral communication skills.
Works independently with minimal supervision and is a self-starter.
Up to 60% domestic and international travel (primarily domestic).
Basic computer skills and working knowledge of personal computer environments (i.e. Microsoft office, etc.).
Ability to lift up to fifty (50) pounds
Demonstrated sense of urgency to respond to customer requirements.
Good customer presence & interpersonal skills, experience selling aftermarket services is a plus
Relies on extensive experience and judgment to plan and accomplish goals.
Valid driver’s license required.
Soft Skills / Knowledge:
Customer support / satisfaction
Hands on Electrical/Mechanical experience
Excellent communication skills to work at all levels within an organization
The ability to concentrate for extended periods of time
The ability to shift focus from one task to another and prioritize tasks effectively
The ability to remain calm in emergency situations
As a pioneer of vacuum technology, Leybold offers a wide range of vacuum components, standardized and fully customized vacuum solutions, complemented by vacuum technology accessories and instrumentation.